Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. At scale, yet agile – 3,000+ employees, but still fast, versátil, and hands-on. What you will ownThe structure of our product knowledgeDefine and keep the content model for Docplanner product knowledge: small self-contained facts, how topics are organised, which labels and metadata we use, and what belongs to the internal knowledge base versus the external one for customers and doctors.
Set the quality standard. Getting knowledge out of the codeWork directly in GitHub with read access to the monorepo and the other repositories. Older content is only redone when a release touches it,



or when it is one of the most used topics in Kraken and in Customer Care. We are not going to rewrite the whole knowledge base in one big project.
You decide the method, you explain it, you review the result, and you keep the quality consistent across markets and people.
Create the working guides, examples and short training sessions that make the new way easy to follow, and update them as the method changes.
Build new skills inside the team: how to write a small self-contained fact, how to review generated content, how to spot a knowledge gap, how to work with content that lives in a repository, and how to test an AI assistant's answers.
Warn the Help Center team when a release makes published content wrong, and be precise enough that they can fix it without reading the whole article again.
Working with the rest of the chainProduct Experts feed, test and improve the internal knowledge base. T

📌 Knowledge Architect and Product Enablement Expert (Barcelona)
🏢 Docplanner
📍 Barcelona