Job Req ID: 30486

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented integral expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Sr. Manager, System Repair Operations lead and scales system repair and RMA operations for server, storage, and advanced computing hardware. This role is responsible for overall repair performance, including throughput, quality, turnaround time, capacity, cost, and customer commitments.

The Sr. Manager provides leadership across repair and test operations, develops managers, supervisors, and technical teams, and establishes the processes, resources,



and performance standards required to support business growth. The role partners closely with Engineering, Quality, Supply Chain, Manufacturing, Customer Support, and other cross-functional organizations to resolve complex technical and operational issues and continuously improve repair performance.

Essential Duties and Responsibilities:

• Provide overall leadership for system repair, RMA, rework, and test operations from incoming diagnosis through repair, validation, and final disposition.

• Lead, develop, and manage repair managers, supervisors, leads, technicians, and supporting personnel to achieve operational and business objectives.

• Establish daily, weekly, and quarterly repair capacity, throughput, backlog, and turnaround-time targets.

• Own key operational metrics including repair turnaround time (TAT), throughput, first-pass yield, repair yield, scrap rate, repeat failure rate, productivity, backlog, and cost per un

📌 Sr. Manager, System Repair Operations (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva