Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles.
Job Overview
We are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece, a unique opportunity for language professionals to advance their careers within the vibrant Customer Support Services industry. This role offers an immersive professional experience for candidates looking for high-quality Portuguese-speaking jobs in an international environment.
Key Responsibilities
• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally
• Represent prestigious international brands while upholding the highest standards of service excellence
• Document all interactions accurately within the internal database system
• Collaborate with cross-functional teams to identify service improvements and process efficiencies
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception
Requirements
• Native or fluent Portuguese (spoken and written) is required for this role
• Excellent command of the English language to facilitate international communication
• Valid EU passport (mandatory)
• Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry
• Ability to thrive in a remote work environment while remaining fully engaged with the team
• Previous experience in customer-facing roles is considered an advan
📌 Portuguese Speaking Customer Care Experts (España)
🏢 Mercier Consultancy MD
📍 España
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