Descripción del puesto / FuncionesAs a Senior Cisco SD-WAN & Network Specialist within our Integral WAN Services team, you will be responsible for connecting corporate entities, regional offices, and data centers across the globe—spanning from Hong Kong to Colombia.
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You will join an agile, multicultural team of 8 engineers distributed internationally across Malaysia, Europe, and Mexico. Operating within a managed service framework, you will act as a high-level technical subject matter expert for both complex Build projects (integrations, office rollouts, data center setups) and Tier-3 Run operations. You will hold administrative/write access across critical fabrics to perform deep-dive troubleshooting and execute advanced configuration changes.
Key Responsibilities1. Build & Project ExecutionGlobal Entity & Site Onboarding: Drive end-to-end WAN build activities for new site turn-ups, corporate acquisitions, office expansions,
and data center integrations across international regions.
Complex Interconnectivity: Collaborate closely with local LAN and Data Center engineering teams to design and implement secure network segmentation, VRF mapping, and multi-cloud interconnectivity.
Traffic Engineering & Routing: Design and deploy robust dynamic routing topologies over diverse WAN transports to ensure optimal path selection, application delivery, and high availability.2. Advanced Run & L3 EscalationDeep-Dive Troubleshooting: Serve as the senior escalation point for complex network incidents, performance bottlenecks, routing loops, or failover issues that exceed L1/L2 Managed Service Provider (MSP) capabilities.
Direct Fabric Administration: Utilize direct write/admin access in regional fabrics to validate, test, and execute critical network changes when required.
Capacity & Service Optimization: Oversee WAN bandwidth evolutions, policy fine-tuning, and