Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.
Job Overview
We are currently seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join our dynamic customer support services team. This is an exceptional opportunity to utilize your linguistic talents within a general environment while enjoying the vibrant professional landscape of Sofia.
Key Responsibilities
• Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector
• Resolve technical and general inquiries with a focus on first-contact resolution
• Maintain accurate records of customer interactions within our internal CRM system
• Act as a primary brand ambassador for our international clients,
ensuring a premium service experience
• Collaborate with international teams to optimize support workflows and communication strategies
• Contribute to the continuous improvement of support protocols to enhance client satisfaction
Requirements
• Native or fluent Spanish (spoken and written) is mandatory for this role
• Strong proficiency in English to communicate within our multicultural office
• Valid EU passport (mandatory) to facilitate your move for these Spanish-speaking jobs
• Previous experience in customer support services or a similar client-facing industry is considered an advantage
• Excellent interpersonal skills and a proactive, problem-solving mindset
• Willingness to relocate to Sofia for this on-site Spanish Speaking Support Specialist position in Bulgaria
Benefits
What We Offer
• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success
• Comprehen