Overview In this role, you will manage a portfolio of existing clients in the Portuguese market, acting as the first point of contact to ensure satisfaction and retention. You'll identify upsell opportunities and communicate product updates to clients. You'll maintain long-term relationships, understand client needs, and collaborate on product improvements. You join a growing Customer Experience team that guides users and drives value across Factorial's platform.
Compensaciones / Incentivos private health insurance
high growth, multicultural environment
Wellhub (gyms, pools, outdoor classes)
Cobee
language classes
breakfast in the office
Responsabilidades Identify upsell opportunities and generate revenue from each client
Build strong client relationships via regular video calls to understand requirements and share product updates




Provide after-sales support to retain customers
Ensure prompt and accurate responses to client queries
Recognize trends, report weaknesses, and help improve customer journeys and the product
Requisitos principales experience in a customer service and sales position, preferably in online support
analytical, organized, and a great multitasker
digital profile with ease using new tech tools
interest in the B2B SaaS environment
good communicator with quick empathy
proactive and capable of proposing new ideas
native level of Portuguese; professional English
communication
empathy
proactivity
digital tool literacy
analytical mindset
experience in B2B SaaS environments

📌 CX Account Manager Portuguese Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona