We're seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead.
This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations.
and one of the largest e-commerce businesses in Europe.
20 million customers – 44 markets – 5 brands – 5.2M members in Prime
employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age
We're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
As an eDOer, you will have clear objectives,



great challenges and a clear overview of how your work contributes to the integral company project and its customers.
As a Regulatory Case Specialist in the Communications team, you will be in charge of:
Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;
Manage data protection consumer rights cases;
Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
Support VIP Communications projects by collaborating with the team members when required;
Used to work with CRM tools;
Ability to work with G-suite;
Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in Italian;
Proficient level of English is a must and Spanish is a plus.

📌 Regulatory Case Specialist (España)
🏢 Edreams Odigeo
📍 España