OverviewPor favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación.OverviewNSC Globalis a trusted IT services and solutions provider supporting some of the world's largest enterprises in their digital transformation.
We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across general environments.To strengthen our onsite support teams,we are looking forIT End User Support Technicianswho enjoy hands-on technical work and direct interaction with end users.Role OverviewThis is an onsite IT support role ideal for candidates with experience in end user computing.
You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.
As this is a highly professional environment,



candidates with white glove experience are encouraged to apply.ResponsibilitiesAbility to advise and to present to one or more customer staff.Monitor and control daily service call activity, utilization, inventory levels and service levels.Exceptional customer serviceAdvanced knowledge in Customer Service AptitudeResolving technical problems with hardware, software and connectivity.Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolveParticipate in the configuration and support of internal systems.Ability to work effectively with LogisticsAdherence to assigned scheduleAdhering to documented policies, procedures and processes that are specific to the service.Clear and concise documentation of all customer interaction within appropriate CRM tool.Able to function in a team environmentMaintain knowledge levels as industry enhancements occurSupport installation and implementation of connectivity and high-end systems productsContinuous improvement of service delivery.
xqbhyrx Ability to juggle time and resources to

📌 Desk Side Support Engineer (España)
🏢 Nsc Global
📍 España