Build a career powered by innovations that matter
At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible.
We create for our general customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission?critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific.
You have found it with a culture that embraces teamwork, collaboration and empowerment.
About Keonn Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics.
We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry.
Keonn's team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency,



antennas, electronics, firmware, and cloud-based software.
The Technical Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information.
Respond to customer inquiries via phone, email, live chat in a timely and professional manner.
Stay informed about company products, services, policies, and promotions.
Meet or exceed key performance indicators (KPIs), such as response time, first contact resolution rate, and customer satisfaction scores.
Previous experience in technical customer support or IT helpdesk roles at least 2 years.
Engineering degree, ideally in Computer Science, Telecommunications, or Electronics.
Working knowledge of SSH and CLI-based interfaces for network devices (routers, switches, firewalls, etc.).
Familiarity with common networking concepts: Proficiency in English.
Native

📌 Technical Support Specialist (España)
🏢 Novanta
📍 España