At Factorial, we're looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption.You'll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live.Guide technical onboarding end-to-end: advanced configuration, data onboarding, integrations where applicable, testing, validation, and go-live.Solve complex technical problems hands-onInvestigate and diagnose difficult issuesAnalyze product behavior in real customer scenariosUse logs, data, and operational signals to narrow down problems and reduce time-to-resolution.Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup,



or verification.What We're Looking ForYou're likely a great fit if you:Have 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.Have an engineering mindset and can go deep when needed (debugging, data investigation, scripting) while also leading customer conversations with confidence.You're comfortable using Jira (or equivalent) for planning and tracking.Bring strong troubleshooting fundamentals: root-cause analysis, mitigation design, and incident communication.Confident in meetings with senior customer stakeholders, including occasional in-person sessions.Skilled at managing scope, risks, and expectations in high-stakes contexts.Speak fluent English and SpanishBonus Points if YouHave experience with enterprise security processes (security questionnaires, reviews, change windows).
Are familiar with cloud concepts (Azure or equivalent) and observability tooling (logs, metrics).

📌 Technical Solutions Engineer (España)
🏢 Factorial Hr
📍 España