By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward.
When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Contract: Permanent Employment Contract
Work Model: Hybrid (2 office days / 3 remote days after onboarding)
At Air Products, our European Shared Services Centre in Barcelona supports customers and operations across Europe in a truly international environment.
We are looking for a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience.
You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.
Following a structured onboarding period,



you'll enjoy a hybrid working model with 3 days working from home and 2 days in the office, adaptable working hours with standard working hours starting at 08:00, annual bonus opportunities and the chance to work in a multicultural environment with colleagues from across Europe.
As our Customer Payment Resolution Specialist, you will...
Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
Support and be backup for other collector's associates
Fluency in Polish (C2/native level) and a communicative level of English
Completed studies (degree not required in Business Administration or Economics, but any completed studies are required)
Understanding of customer accounts and general business workflows.
Proficiency in Microsoft Office applications
Czech, Slovak or Hungarian language skills
Experience in collections, dispute management, account reconciliations and payment-r

📌 Customer Support Representative (España)
🏢 Airproducts
📍 España