Guarantees Guest Experience Program (meet & greet customers) according to internal guidelines.
Reconfirms bookings with clients on morning of presentation.
Administers the Sales line, together with sales management, taking into account priorities and language requirement / capability / power/ preview/ local line Monitors Sales Executive signing-in sheet, ensuring their start times correspond with time schedule.
Prints necessary reports to control accuracy of OTM input and tour management.
Controls the issue and return of the Show home and Buggy keys.
Makes reservations for golf and restaurants for clients as requested.
Follows up problem resolution in writing and records any issues in Goldmine.
Provides / guarantees ground handler support
Monitoring and communicating referral generation numbers to generators and administrators and ensuring report accuracy.




Covers back office associates tasks when needed
Must speak fluent English, German and Spanish preferably
Excellent customer service skills
Marriott Vacations Worldwide (NYSE: VAC) is a leading integral vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

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