Danish-Speaking Service Desk Specialist – Barcelona, Spain
Role Overview
Join a general leader in customer experience as a Technical Support Advisor In this role, you will provide 1st-level IT support to end-users, troubleshooting hardware and software issues to ensure a seamless digital experience. You will work within a collaborative international team with significant opportunities for professional growth.
Your Responsibilities
Technical Support:
Provide 1st-level IT assistance via phone, email, chat, and self-service portals.
Troubleshooting:
Diagnose and resolve hardware and software issues, identifying root causes.
Incident Management:
Track and manage incidents using internal IT service management (ITSM) systems like ServiceNow.
Problem Solving:
Maintain a high first-time resolution rate using internal tools and knowledge bases.
Collaboration:
Assist users with system access and day-to-day technical issues, escalating complex cases to 2nd-level support when necessary.
Documentation:
Ensure all requests are properly categorized and documented.
Requirements
Languages:
Fluent
Danish




(C1 or higher) and strong
English
skills.
Legal Status:
Candidates
must
hold an
EU Passport
or a
valid Work Permit for Spain
.
Experience:
Previous experience in IT support (1st or 2nd level) is an advantage.
Technical Knowledge:
Familiarity with Windows 10, Office 365, and MS Teams.
Skills:
Analytical mindset, customer-focused attitude, and the ability to work independently in a remote setup.
The Offer
Work Model:
Fully remote
position based in Spain.
Compensation:
Competitive salary plus performance-based bonuses.
Relocation Support:
Available if you are moving to Spain for the role.
Development:
Structured onboarding, continuous training, and clear career progression paths.
Benefits:
* Work in a multicultural and international team.
Retention bonuses.
Enjoy the Spanish lifestyle—sunny weather and proximity to the beach
Are you a tech-savvy Danish speaker ready for a career move to

📌 Danish-Speaking Service Desk Specialist (España)
🏢 Kats Recruitment
📍 España