Job Title: Fashion Support Consultant (German - speaking) - On-site IN02
Job Description
Experience the power of a game - changing career
Are you looking forwhat'snext?We'rea general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Ifyou'relooking to grow and be inspired, as a
Fashion Support Consultant in Barcelona(on-site),
you will be part of our team ofgame-changerswho are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We'llgive you all the training,cutting-edgetechnologies, and the continuing supportyou'llneed to succeed. At Concentrix,there'sa real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from withinThat'swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou'vealways envisioned.




What you will do in this role
As a Fashion Support Consultanton our team, you will:
Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
Log call details onto call management systems and provide response and resolution within SLA.
Maintainservice and product knowledge andexpertiseassociated with applications specific to individual customers.
Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
Understand andcomply withadministrative duties
Your qualifications
Concentrix is a great match if you:
Are proficient or bilingual in German with an advanced level of English
Have customer care skills – ability to listen to and understand the customers' need
Can take ownership of, and progress calls to resolution or to escape call to resolution
Haveexcellent communication skills and ad

📌 Fashion Support Consultant (España)
🏢 CNX
📍 España