and purpose-driven company, we have already enabled over 10 million journeys across 9 European cities.
Customer Experience Manager
to lead and scale our service operations. You will sit at the intersection of operational excellence and customer experience, ensuring a seamless, scalable, and high-quality service across all markets.
Manage the Live Support and Incidents Team Leads, fostering a culture of feedback, accountability, and ownership.
Define quality frameworks and monitor key metrics such as CSAT, FRT, and TTR to support data-driven decisions.
Create playbooks and documentation to ensure our service is consistent and scalable as we expand into new markets.
Oversee strategic providers such as BPOs and insurance partners to optimize our hybrid internal/external model.
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Data-Driven & Analytical:
Spanish:
English:
Italian:
French:
Private medical insurance and discounts on gyms and sports activities through Urban Sports Club.

📌 Customer Experience Manager- Customer Care (España)
🏢 Yego
📍 España