Nextail exists to bring state-of-the-art technology and practices to fashion retail operations.
To become the go-to merchandising tool for fashion retailers, so they're more profitable, shoppers get a better experience, and the planet is harmed less.
We're a 12-year-old Spanish scale-up with a startup mentality, building advanced AI/ML technology for the fashion retail industry. Senior Customer Value Manager
The core of this role is what happens after go-live: driving adoption, proving value, and getting accounts renewal-ready — you won't be carrying onboarding alone when an account calls for extra hands.
This is a senior role: you'll need to be equally comfortable defending a value narrative in a governance review and holding your ground when a Supply Chain Director or VP of Operations pushes back on the ROI numbers. Customer Value & Success
Build and defend the value narrative — translate usage data into a clear ROI story for economic stakeholders
Maintain and update Success Plans, coordinating company resources to support delivery




Run regular governance and business reviews with senior stakeholders
Design and execute improvement actions when accounts drift off track (re-engagement, targeted training, escalation)
Support Account Management with renewal evidence and negotiation-ready documentation
Lead discovery workshops and onboarding when the account calls for it, coordinating internal resources for support or full ownership when needed
Ensure a clean transition into steady-state success management
5 years in Customer Success or Account Management in B2B SaaS
, Proven ability to navigate difficult conversations with senior stakeholders (e.g., Ability to interpret usage/adoption data into insights and a compelling ROI narrative
Strong project management, organization and coordination skills
Experience with onboarding or implementation projects
Experience negotiating contract renewals or expansions directly with clients
French or German fluency
— Spanish is a plus

📌 Senior Manager, Customer Success (España)
🏢 Nextail
📍 España