Experteer Overview In this role you drive the successful onboarding and adoption of Perk's Enterprise clients, guiding them from signup to launch.
You act as a change-management and technical solutions expert, translating client needs into onboarding strategies and platform configurations.
You work closely with cross-functional teams to ensure a 7-star onboarding experience and long-term customer success.
The role combines consultative guidance, technical troubleshooting, and tailored training to enable customers to book travel on Perk and maximise value.
Compensaciones / Ventajas • Be the first point of contact for clients during implementation, delivering a 7-star experience • Gather client requirements and provide data-driven, best-practice recommendations • Own timelines, rollout plans, and onboarding execution across internal teams • Lead change management and adoption with guides, templates, and recommendations • Act as a technical solutions expert,
prioritising automations and integrations • Configure client accounts and support integrations or API-based setups • Deliver tailored training sessions for various stakeholder levels • Coordinate cross-functional projects with Sales, PM, Product, Engineering and Finance • Prioritise accounts based on client and business needs • Mentor and set an example for the Implementation team and wider Revenue org • Support Pre-Sales by outlining implementation expectations to prospects • Monitor post-launch booking behaviour and proactively optimise configurations • Review completed implementations to improve processes and team performance • Maintain a cycle of execute, assess, improve, repeat Responsabilidades • Experience delivering implementations for Enterprise clients in a fast-paced environment • Proven track record as a high achiever in an Implementation role • Strong ability to work with C-level stakeholders • Excellent communication and relationship-building skills • Consultative approach to client recommendations
📌 Senior Implementation Specialist (España)
🏢 Perk
📍 España
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