IT Support Manager (CPG, E-Comm, Retail, FMCG domain with B2B Commerce Solution )
Location: Hybrid working with offices either in Madrid/Barcelona
Leading SaaS tech company , specialising in mobile-supported business process automation with a significant presence in the USA, Mexico, the UK, and Greece. Their integral footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries.
Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures.
Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations
Manage and monitor network, server, application, CRM and related issues.
Track resource utilisation against allocation and budget, including project timesheet approvals.
Handle daily operations, implementations, and hypercare, assisting with project planning, tracking, documentation, and status updates.




Facilitate the creation and review of functional and technical design documents for complex projects.
Facilitate end-to-end implementation planning, including project management, issue management, communication, and change management.
Lead the generation of Root Cause Analyses (RCAs) and maintain proactive communication and action, including the detection of potential issues that may impact operations.
Effectively manage large service desks or multiple small to medium-sized service desks.
Exhibit strong project leadership skills, along with a solid understanding of business operations and advanced analytical capabilities.
Establish and maintain trusted advisor relationships with client project stakeholders.
Manage service desk emails and oversee service desk plans, ensuring progress and adjusting schedules as needed.
Bachelor's degree in Information Technology, or equivalent experience ,ideally from Data

📌 It Support Manager (España)
🏢 RemoteStar
📍 España