Location: Aeroporto de El Prat (BCN-TRML)
Cities: El Prat de Llobregat - Spain
Requisition ID: *
Must be in possession of valid documentation to live and work in SPAIN at the time of applying to this position.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board
Why you'll love this job
This position is part of the Barcelona airport team. You will report to the General Manager/Airport Services Manager and provide front-line leadership and team building with own or contracted staff to ensure a safe and reliable operation providing outstanding customer service,



while maintaining and exceeding the company's goals within a defined cost structure.You will be part of and a subject matter expert of the different areas of the airport operation, provide hands-on guidance to own and contracted staff to comply with company rules and regulations as well as meet and exceed operational targets.
What you'll do
Coordinate the overall operation and act as highest point of escalation on the day (in GM absence)
Conduct ticketing/gate/check-in/BSO functions (as required at the station)
Lead and direct team member and vendor activities, i.e. work with General Manager/Airport Services Manager to provide clear and coordinated leadership to a team of customer service and ramp agents tp ensure that vendor and contractor employees carry out their duties in accordance with contractual agreements
Ensure dependability and quality of company standards
Resolve customer issues
Interface with Crew/IOC when needed
Substitute for General Manager/Airport Services Manager during absence to provide a single poi

📌 Lead Agent, Customer Services, Barcelona Bcn (España)
🏢 American Airlines
📍 España