Customer Service Representative with Dutch and English (Part-Time Morning 25hrs)
Our Client - New Balance: Born to Move.
New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style.
As a general team member, you'll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team.
Immerse yourself in the New Balance brand and deliver a world-class customer experience.
Responsibilities
Collaborate effectively
: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
Customer-centric approach
: Empathize with customer needs, analyse their issues, and provide personalized solutions.
Omnichannel support
: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
Product expertise
: Develop a deep understanding of our client's products and services.
Become a New Balance expert
:



Gain in-depth knowledge of the New Balance brand and its offerings.
Brand advocacy
: Embody our company values and act as a brand ambassador in all interactions.
Qualifications
Fluency in Dutch
: Demonstrated by exceptional grammar and spelling.
Advanced English Proficiency
: Excellent written and spoken English communication.
Customer Service Enthusiast
: Possess a genuine passion for delivering exceptional customer service.
Empathetic Communication
: Ability to handle sensitive calls with empathy and understanding.
Strong Administrative Skills
: Meticulous attention to detail and strong administrative skills.
Proactive Problem-Solver
: A professional outlook and proactive approach to problem resolution.
Benefits
Start Date
: September/October
Hours
: 25 hours/week
Work Schedule
: Monday to Friday from 9:30 am to 2:30 pm
Salary
: € gross per year
Holidays
: 24 working holidays (pro-rata)
Work Model
: Hybrid (6 days per

📌 Customer Service Representative With Dutch And English (España)
🏢 Cpm International Contact Centre
📍 España