Mercier Consultancy MD is seeking enthusiastic Dutch-Speaking Customer Experts to join our team supporting a leading international airline in Greece. In this role, you will provide excellent customer service to Dutch-speaking passengers, assisting with booking inquiries, ticketing, travel information, and issue resolution.
Key Responsibilities
Deliver professional customer support to Dutch-speaking clients via phone, email, and chat regarding flight bookings, schedules, baggage, and travel policies.
Assist passengers with reservations, cancellations, changes, and special requests promptly and accurately.
Resolve customer complaints and issues efficiently to ensure a positive travel experience.
Maintain accurate records of customer interactions using CRM systems.
Collaborate with internal teams and external partners to provide seamless service.




Stay updated on airline policies, procedures, and regulations to offer accurate information.
Fluency in Dutch (spoken and written) is mandatory; proficiency in English is highly desirable.
Previous experience in customer service, preferably in the airline or travel industry.
Strong communication and problem-solving skills with a customer-focused attitude.
Ability to work effectively in a fast-paced, multicultural environment.
Familiarity with CRM software and digital communication tools.
Willingness to relocate and work in Greece.
Flexibility to work in shifts and handle high-pressure situations.

📌 Dutch-Speaking Customer Experts For An International Airline (España)
🏢 Mercier Consultancy Group
📍 España