The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ' high-touch ' service that saves clients time and drives down their total cost of travel.
KEY RESPONSIBILITIES :
SERVICE
Provide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mile
Effectively manage your workload to meet all deadlines asrequired, internally or client driven
Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
Work directly with the client's Integral Travel Manager, for guidance on policy matters that require escalation
Pre-trip approval knowledge will be an advantage
Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end?to?end solution for all clients




Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
Always apply Quality Control procedures and processes in line with ISO* (data security certification) and PCI compliance
Recommend andprocureancillary products asrequiredi.e., car rental, ferry, etc.
Good knowledge of high-speed intercontinental rail optionsrequired
SAVINGS, PRODUCT KNOWLEDGE & OPTIMISED VALUE
Deliver cost effective solutions across all aspects of travel
Proactivelyidentifyand implement opportunity to add value to each booking through specialist supplier relationships
Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creativefaresand published fares
Qualify opportunity for and proactively deliver split and

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