Greif
is a integral leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability,
Greif
packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's
Customized Polymer
,
Sustainable Fiber
,
Durable Metal
, and
Integrated Solutions
at
and follow
Greif
on Instagram and LinkedIn.
OUR VISION:
To Be the Advantage That Helps Our Customers Win.
OUR PURPOSE:
Creating packaging solutions for life's essentials.
Job Requisition #:
Customer Service Supervisor - Iberia Team Lead (Open)
Job Description:
We are looking for a
Customer Service Supervisor
–
Iberia
team leader
to lead the daily operations of our
Customer Service team
in Iberia. This role
is responsible for
ensuring
high service standards
, supporting team performance, and driving
continuous improvement
across customer service activities.



It is an excellent opportunity for a professional with a strong
customer focus
,
leadership capability
, and a proactive approach.
Key
responsibilities
Lead and supervise the daily work of the
Customer Service team (5-7 direct reports)
Ensure
service
quality
,
operational
efficiency
, and
compliance
with
internal
procedures
Manage
escalated
customer
issues
and
support
effective
resolution
Communicate
pricing
,
product
information
,
delivery
dates
, and
order
updates
to
customers
Collaborate
with
sales
,
planning
,
shipping
, and
other
internal
departments
Prepare
reports
and
identify
opportunities
for
process
improvement
Train
,
coach
, and
support
team
members
to
drive
performance and
engagement
Experience
and Education
Experience
in
customer
service
,
administrative
coordination
,
or
commercial
support
Proven
track record
in
team leadership
and people management
Professi

📌 Customer Service Supervisor (España)
🏢 Greif
📍 España