As a Shareplan Team Manager within our dynamic Equity Plan Management team at Workplace Solutions you will be responsible for leading multiple operational teams, ensuring high standards of customer and employee satisfaction, and delivering operational tasks in line with business priorities, legal requirements, compliance obligations, and client expectations.
Promote a positive, collaborative, and performance-focused team culture across the office and operational teams.
Support general HR activities, including recruitment, onboarding, performance reviews, and employee engagement, while providing guidance to Team Leads where needed.
Identify team training needs, coordinate appropriate training activities, and monitor progress to ensure continuous development.Identify and manage service delivery bottlenecks, including issues caused by software limitations, staffing constraints, or process inefficiencies.
Analyze operational data to produce monthly metrics by individual, product, and client.
Use data insights to identify trends, risks, opportunities,



and areas for operational improvement.Act as an escalation point for operational issues involving IT, Product, CRMs, events, or recurring programs.
Attend internal sales update calls and sales prioritization meetings to provide operational input and support business alignment.Provide input on systems development, prioritization, and performance, and ensure user acceptance testing is completed.Review and sign off requirements for software enhancements, missing system functionalities, and improvements to existing functionality.
Take responsibility and accountability for the completion of internal and external controls, audit deliverables, and regulatory requirements.
While maintaining appropriate oversight of operational risks, controls, and governance obligations.Required Qualifications, Capabilities and SkillsPrevious team management experience.Excellent communication, listening, and stakeholder management skills.Strong num

📌 Hybrid Team Growth Manager—B Sales Leader (España)
🏢 Aurora Live
📍 España