Leon, Spain
Full time
JR
Life changing therapies.
General impact.
Bridge to thousands of biopharma companies and their patients.
We are PCI
Our investment is in People who make an impact, drive progress and create a better tomorrow.
Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Main Responsibilities
Provides support for all Information Technology products and services.
Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets.
iPhone setup & IOS troubleshooting.
Engages in research and in-depth troubleshooting to resolve technical issues.
Consults with specialized technical staff when necessary.
Liaise and Support with other IT teams were necessary:



Network/Infrastructure
Records customer and problem information in PCI's ITSM Solution.
Updates tickets with activities and closes tickets with resolution entered upon completion of the job.
Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.
Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
Procurement of, but not limited to: Computers, desktops, & printers
Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
Performs other duties as assigned by Manager/Supervisor.
Specific Qualifications
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5 GCSEs or equivalent to include English & Maths or equivalent.
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Desktop certifications preferred.
Degree or equivalent gained in the field of IT/technology.
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Specific Knowledge / Skills Competence
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