Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01Experience the power of a game-changing career Are you looking for what's next?
We're a general technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersEnsure contractual SLA is maintainedProvide cover for other Agents in their absence,



either within the same team or across teamsUnderstand and comply with administrative duties including holiday, sickness and overtimeWork on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionYour qualificationsAre proficient or bilingual in French and are fluent in EnglishHave 1 year working experience in Customer ServicePosses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationHave good disposition to work in a customer service environmentCan take ownership and progress calls to resolution or to elevate call to resolutionExperience in the automotive industry and wiHave working experience with electric vehicles or possess your ownDon't meet every requirement?
No worries.
We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating custo

📌 Customer Service Representative (España)
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📍 España