At Factorial we're looking for a new Account Manager for the French Market to help us boost the company to the next level.About the teamOur Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial.
What you'll doBuild, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.Promote and explain new products/services and functionalities to existing customers.You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person,



so the feedback you can provide them will be super valuable.You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.French expert speaker & professional in EnglishPrevious Customer oriented experience; other Sales, Customer Satisfaction, and similar experiences are highly valued
Strong organizational skills with extensive use of CRM tools and portfolio management.Decisive and fearless to pick up the phone and support our clients.Eager to take ownership of the company and share improvement points (we have a culture of change)Perks of being part of FactorialCompetitive ESOP planHigh growth, multicultural and friendly environmentHealthy life with Wellhub (Gyms, pools, outdoor classes)Alan as private health insuranceSave expenses with CobeeLanguage classesBreakfast in the office and organic fruitFood discounts with NoraPet FriendlyMuch more that we'll spill during the interview process.Because it's inside the company, it a

📌 Account Manager (España)
🏢 Factorial Hr
📍 España