Our partner is looking for a Technical Support Engineer based in Spain.
This is a customer-facing technical support role focused on maintaining the reliability and usability of a cloud-commerce platform serving large service providers, distributors, and managed service providers. The role combines Linux administration, networking, databases, APIs, troubleshooting, and cloud technologies in a technically diverse environment. As part of a remote-first and AI-first organization, you will have opportunities to use modern AI tools to improve troubleshooting, automation, and documentation. Own technical support tickets end-to-end, investigating customer-reported incidents, troubleshooting issues, identifying root causes, and delivering effective solutions.
Provide clear guidance on product functionality, configuration, best practices, and technical processes.
Diagnose complex issues using Linux administration, system logs, monitoring tools, networking concepts, databases, APIs, and other troubleshooting techniques.
Manage customer communication and provide timely,
accurate updates in accordance with service-level agreements and quality standards.
Stay current with the platform, related technologies, support processes, and emerging tools through training and self-directed learning.
Contribute to operational projects and additional initiatives that improve support effectiveness, customer satisfaction, and team efficiency.
Bachelor's degree in Computer Science, Engineering, or a related technical discipline, with
3+ years of experience in technical or support engineering
.
Linux system administration
, particularly CentOS or RHEL environments.
Practical networking knowledge, including TCP/IP, IP addressing and subnetting, routing, network configuration, and troubleshooting.
Experience with relational databases such as
PostgreSQL, MySQL, or Oracle
, including strong SQL skills for query composition and analysis.
Ability to interpret system logs and use monitoring and troubles
📌 Remote - IT support Engineer (España)
🏢 Lever
📍 España