Arabic Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As experts in the Customer Support Services sector, we specialize in placing high-caliber professionals into prestigious roles across Europe.
Job Overview
We are currently seeking a motivated professional for our Arabic Speaking Customer Service Agent position in Bulgaria. This role is a unique opportunity to join a thriving team within the Customer Support Services industry, offering a seamless transition for international candidates looking for world-class jobs in Bulgaria.
Key Responsibilities
Deliver exceptional customer support across multiple channels, including voice, email, and live chat
Represent our clients with professionalism while resolving complex inquiries within the Customer Support Services sector
Maintain a deep understanding of product knowledge to provide accurate and efficient solutions to Arabic-speaking clients




Ensure high levels of customer satisfaction by providing a personalized and empathetic service experience
Collaborate with general teams to optimize support workflows and maintain service level agreements
Document all interactions accurately within our CRM systems to ensure high-quality data management
Participate in regular team briefings to align on quality standards and service performance targets
Requirements
Native or fluent Arabic (spoken and written) is mandatory for this role
Professional proficiency in English to engage with our international office environment
Prior experience in a Customer Support Services role is highly regarded but not essential
Excellent communication skills and the ability to solve problems under pressure
A proactive attitude toward learning and career growth within the international staffing market
Valid EU passport (or eligibility to work in Bulgaria) is required
Benefits

📌 Arabic Speaking Customer Service Agent (España)
🏢 Mercier Consultancy MD
📍 España