Job Title: Quality Evaluator and Coach (Danish - speaking) On-site BN01Experience the power of a game-changing career Are you passionate about quality, coaching and customer experience?
Do you enjoy working with data, supporting teams and finding opportunities to improve performance?
At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.
In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.ResponsibilitiesMonitor and manage Back Office emails, Moreshop and Trustpilot activities.Create and maintain Back Office schedules.Participate in weekly,



bi-weekly and monthly operational and sales meetings.Prepare and present monthly performance data to clients and stakeholders.Perform monthly quality controls for Back Office and Moreshop emails.Conduct monthly coaching sessions with agents based on quality evaluations.Set and follow up on individual performance goals, identifying areas for improvement.Review daily unpaid digital sales reports and update the Callback List.Provide training and ongoing support to new agents.Support daily operations by handling calls, emails and Back Office activities, including Moreshop, Intrum and social media.QualificationsAre proficient or bilingual in Danish and EnglishExperience in quality monitoring, coaching, customer service or contact centre operations.Strong communication, coaching and stakeholder?Excellent organisational, planning and time?Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.Experience working with CRM, ticketing or customer service management systems.Ability to create, maintain and analyse operational reports and performan

📌 Quality Evaluator And Coach (España)
🏢 Concentrix Spain NWE Services, S.L.U.
📍 España