Job Title: Customer Service Sales Representative (Dutch-Speaking) - Hybrid HS03
Job Description
Experience the power of a game-changing career. Want to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
Fast and effective reply to inbound queries




Make outbound calls when necessary to solve issues with customers and different internal business units
Create quote and follow up with cross selling / up selling and a proactive and service attitude
Ensuring personal knowledge of the Store portfolio and Post sales process ?s are maintained
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Your qualifications
Are bilingual or proficient in Dutch and fluent in English
Have minimum of 1 year relevant experience
Have strong communication skills
Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
Are customer driven and motivation to work in sales
Are achievement and target oriented
Have IT knowledge and technical understanding

📌 Customer Service Sales Representative (España)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 España