As a Head Of Operations, you will lead a team of approx. 40–50 people, covering:

- Application Support (ITIL-based Service Desk)

- Customer Onboarding & Go-Live (SaaS implementation)

- Operational governance & internal processes

Your impact will be tangible and strategic:

Operational Governance & Performance

- Define and implement clear operational structure and accountability

- Monitor and improve SLAs, KPIs and service quality

- Ensure proper resource allocation and workload planning

- Shift from reactive support to a predictive, performance-driven model

Process Optimization & Scalability
- Map, standardize and optimize operational workflows

- Eliminate inefficiencies and reduce manual effort

- Implement scalable processes aligned with a SaaS environment

- Build a strong KPI and reporting culture

Automation & AI Enablement




- Identify opportunities for automation across support and onboarding

- Promote AI-driven tools (intelligent ticketing, knowledge automation, predictive insights)

- Define clear metrics to measure impact

- Support teams in evolving their roles alongside technology

Leadership & Change Management
- Lead experienced team leaders and drive cultural evolution

- Communicate change clearly and constructively

- Build engagement around results, ownership and continuous improvement

- Act as a key bridge between Operations, Product/Engineering, Sales and HR

This is a transformation role, focused on results, structure and long-term scalability.

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📌 Global Head Of Operations Excellence (Distrito del Ensanche)
🏢 Bynder
📍 Distrito del Ensanche