As a Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients.
most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT
What You'll Do on a Typical Day- Advise and arrange travel for corporate business customers (both individuals and groups)- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations- Use of Amadeus Global Distribution System - Refreshment training may be provided- Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements- Use positive telephone service techniques and act on special customer requests- Collaborate within your team to coach, mentor,



and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.What We're Looking For- Passion for excellence in client service, including proactive anticipation of needs- Native GDS expertise (Amadeus)

1 year minimumexperience- Professional communication in English (written and verbal) is a must, Spanish and any additional European language could be considered a plus- Attention to detail- Act with integrity, and look after personal traveler information- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)- Resolving customer issues quickly and independently / with supplier- Teamwork and openness to feedbackLocation Barcelona, SpainThe #TeamGBT Experience- Adaptable benefits are tailored to each country and start the day you do.
- These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellb

📌 Travel Counselor (España)
🏢 American Express Global Business Travel
📍 España