Customer Care Agent (Maternity Leave Cover)Location: Barcelona, ES, At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry.
As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry.
We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product.
We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate.
We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.About the roleAs aCustomer Care Agent, reporting to theCustomer Supply Chain Manager Iberia, you will be part of the Customer Care team, managing chocolate and cocoa customer orders for the Iberian market.You will takeend-to-end ownership of the Order-to-Cash process, from order entry through delivery and invoicing,



ensuring a high level of service and operational excellence.You will act as themain point of contact for your customers within Barry Callebaut, proactively managing their requirements and coordinating internally with key functions such as Supply Chain, Sales, Quality, Logistics and R&D.Your; role will be key in ensuring areliable, transparent and customer-focused service, anticipating potential issues and driving solutions whenever challenges arise.Please note that this is a temporary role, until July (maternity leave cover).
Key responsibilitiesManage theend-to-end Order-to-Cash process, ensuring orders are deliveredon time, in fulland at the correct price.Act as thecustomer's main point of contact, coordinating internally with Supply Chain, Sales, Logistics, Quality and other relevant departments to resolve issues and meet customer requirements.Manage customer service and product complaints, en

📌 Customer Care Agent (España)
🏢 Barry Callebaut Manufacturing Iberica
📍 España