About The Company
At Smartness, we are building the future of hospitality tech. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Customer Success Manager
High-Volume Contact Management: Consistently manage a high number of daily customer interactions — including calls, video meetings, demo presentations, and other outreach in order to drive engagement and revenue growth.
Customer Engagement: Ensure full product adoption through proactive customer training, regular check-ins, and strategic business reviews.
Data-Driven Performance: Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value.
Collaboration with Sales & Product Teams: Work closely with sales, marketing, and product development teams to ensure a seamless customer experience and continuous improvements.




Constantly refine and improve customer success processes, including automating routine tasks and leveraging cutting-edge CS tools.
Experience: 3-5 years in a SaaS company in a CSM, Account Management, or Sales role, with a strong track record of upselling and cross-selling success.
Data Analysis Skills: Ability to analyze customer data, track KPIs, and develop action plans to optimize growth opportunities.
CRM Proficiency: Experience using CRM tools (Salesforce, HubSpot, etc.) A deep understanding of customer success methodologies and the ability to turn customer needs into revenue opportunities.
Language Skills: Italian as a mother tongue, with English proficiency at a C1 level. Additional languages (Portuguese, French) are a plus.
A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.
Work with the best software out there to automate repet

📌 Customer Success Manager (España)
🏢 Smartness
📍 España