I'm Mélody, and I lead Customer Success at MeetingPackage. I'm looking for a Customer Success Manager fluent in Spanish and English to join our lovely team of 6 (soon to be 8) in Spain.
We believe hotel teams deserve technology that works as hard as they do, and we're re-engineering how the world meets to make that happen and turning the platform into real outcomes for every venue team. As a Customer Success Manager, you'll be our customers' primary point of contact, owning the end-to-end relationship, building trust and helping them hit their targets to drive retention and long-term value.
own a portfolio of hotel and venue customers end to end as their strategic partner . You'll build and maintain strong customer relationships with our existing customers to drive retention, renewal and long-term account growth . run regular, data-driven business reviews with your champions and decision-makers to cover adoption, performance and ROI, and align on priorities and our roadmap.
You'll use AI daily to prep business reviews, spot account risks and draft follow-ups,
and help shape how our Customer Success team works with it.
G. our product and marketing teams, to advocate for customer needs and ensure a seamless customer experience.
have +2 years of relevant experience in Customer Success or similar roles ideally in Group & Meeting roles in the hotel industry, or in the hospitality tech industry.
are detail-oriented with strong problem-solving skills, focusing on delivering exceptional customer service and driving customer satisfaction .
are tech-savvy and comfortable using CRM tool), Slack, Gmail , and other relevant platforms.
communicate fluently in English and Spanish , both written and spoken.
are based in Spain with a valid work permit.
Hotels and venues have been manually working on bookings for a long time. We're helping our customers – and the industry – to take meeting and event booking online.
Our compensation package includes a monthly salary, stock options, an