Our environment of discovery and innovation means we're able to create deep and valuable relationships with our clients across all industries with an initial focus on insurance to create real change for them and their industries. Our environment of discovery and innovation means we're able to create deep and valuable relationships with our clients across all industries with an initial focus on insurance to create real change for them and their industries. We're heading in one direction, the future. The Senior Business Operations Manager is responsible for improving the operational structure, reporting and day-to-day governance that help the business run efficiently and consistently. This is a Senior Manager role: it requires strong, varied operational experience, the ability to lead medium-to-large or more complex cross-functional initiatives with some oversight, and the judgement to make well-reasoned recommendations that balance impact, risk and practicality. The role combines revenue operations, business analysis, process improvement,



and quality management as part of a broader business operations remit. It works closely with the Head of Operations, the wider Operations function, the Go-To-Market team, and company-wide stakeholders to turn business priorities into clear processes, reliable reporting and practical operational improvements.
Key Responsibilities Revenue operations and Salesforce
Maintain and improve the revenue operations framework across GTM, including pipeline governance, forecasting cadence, sales process discipline and commercial reporting.
Your team acts as the business owner for Salesforce and connected revenue systems, ensuring they support current, often high stakes, operating needs, data quality and consistent adoption.
Define, monitor and interpret key commercial metrics such as bookings, recurring revenue, conversion rates, deal cycle, retention, productivity and forecast accuracy. Drive data consistency in both usage and interpretation a

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