Senior Help Desk Technician II Employment Type: Full Time
Department: Help Desk
File Server support
Software/Hardware installation
Handheld device installation/troubleshooting/support
End-user training
Creation of spreadsheets/databases for tracking purposes
Record and update required information for all IT-related tickets utilizing ITIL
Accurately answer user support questions of software and hardware in the EOUSA office environment
Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.G. e-Mail, Microsoft Office, etc) and how to access available research database applications
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations including, audio systems,



video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions
One year or more Adobe Connect or related online meeting center set-up experience. ITIL Foundations certification
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for

📌 Remote Senior Help Desk Technician Ii (La Mancha)
🏢 Contact Government Services
📍 La Mancha