Desktop Support Technician
12-Month position
Who we are:
Reach Cyber Charter School is a tuition-free online public K–12 school in Pennsylvania, connecting students with certified teachers and a high-quality curriculum. Authorized by the Pennsylvania Department of Education in 2016, Reach Cyber Charter School is state certified and open to students throughout Pennsylvania with a vision to inspire and nurture future success for all students. Our Reach family promotes a vision that provides a collaborative team environment and allows you to utilize various resources to inspire and nurture future success for all students in Pennsylvania.
Position Summary:
The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and connected peripherals. The Desktop Support Technician will support, diagnose, repair, maintain, install, and upgrade all school hardware and computer equipment to ensure optimal performance. The Desktop Support Technician will provide both onsite and remote support, troubleshoot problem areas,



reported incidents, and provide end-user assistance when needed.
The Desktop Support Technician will be responsible for the satisfactory performance of the following tasks and responsibilities:
- Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle
- Assists staff and families with issues regarding computers, phones, tablets and peripherals
- Coordinates between staff, families, internal support, and vendor support
- Supports end-users with limited knowledge of computers, software, hardware, and systems
- Creates and updates standardized documentation of processes, including current and new
- Works closely with Applications and Infrastructure teams to support larger tasks & projects
- Maintains a high level of customer satisfaction

Education/Qualifications
- Minimum Education/Certification:
- Prefer an Associate’s degree from an accredited college o

📌 Remote Desktop Support Technician (Santa Cruz de Tenerife)
🏢 Reach Cyber Charter School Jobs
📍 Santa Cruz de Tenerife