As an International Business Analyst specializing in Planning & Analysis, you will play a pivotal role in supporting the performance and operational excellence of our international contact centres. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning.
Key Responsibilities
- Prepare and delivertimely,accurate, and reliable daily, weekly, and monthly reportsprovidingactionable insights to stakeholders.
- Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives.
- Compile,consolidate, and mine data from multiple contact centre sources and business units toprovidea comprehensive view of performance.
- Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.
- Support workforce planning activities through forecasting and analysis tooptimizeoperational efficiency.
- Continuouslyidentifyopportunities to improve reporting processes and analytical models.
What We Offer
- Permanent full-time contract (39 hours per week, Monday to Friday)
- Adaptable hybrid work model – up to 3 days remote per week
- 40k plus 10% STIP
- Private health insurance & Life Insurance
- Wellness programs and engaging team activities
- VIP District and rental car discounts
- Modern, multicultural work environment at Barcelona World Trade Centre
- Meal vouchers and free car rental after one year with the company
WhatWe’reLooking For
- +2 yearspreviousrelevant experience as a Business Analyst with reporting, forecasting, and operational analysis
- Fluent English communication skills (verbal and written)
- Strong analytical mindset with high attention to detail and accuracy
- Proficient in Excel with the ability to manipulate and analyse large data sets
- Experience with Tableau
- Excellent interpersonal skills to collaborate with stakeh
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