Job Title
Customer Representative ( French - speaking) On -site
Job Description
Experience the power of a game-changing career. Ready to ditch the ordinary and embrace the extraordinary? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.
Career Growth and Personal Development
Career growth and personal development. This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.




Log call details onto call management systems and provide response and resolution within SLA.
Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Qualifications
Are proficient or bilingual in French plus an advanced level of English.
Have good disposition to work in a customer service environment.
Have customer care skills - ability to listen to and understand the customers' need.
Can take ownership of, and progress calls to resolution or to escalated call to resolution.
Plus qualifications
Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus.
We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
What's in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
That's why we signi

📌 Customer Representative (España)
🏢 Concentrix
📍 España