Grand Hyatt Barcelona – Spa Receptionist

**Description:**
At **Grand Hyatt Barcelona**, one of the city's newest and most prestigious luxury landmarks, we are looking for a passionate, service-oriented, and highly organized **Spa Receptionist** to join our Wellness team.
As a Spa Receptionist, you will be the first point of contact for our guests, creating a warm welcome and ensuring an exceptional spa experience from arrival to departure. You will play a key role in the day-to-day operation of the spa, combining outstanding guest service with strong coordination, administrative, and sales skills.
If you are passionate about luxury hospitality, enjoy connecting with people, and thrive in a dynamic environment where attention to detail matters, this is an exciting opportunity to develop your career within a world-class hospitality brand.

About the Role

As a **Spa Receptionist** at Grand Hyatt Barcelona, you are an ambassador of the Hyatt brand, responsible for creating memorable wellness experiences through personalized service and operational excellence.
This is a **full-time position (40 hours per week)** offered on a permanent contract, with a schedule aligned to the operational needs of the Spa.
You will work closely with Spa Therapists, Front Office, Housekeeping, and other hotel departments to ensure seamless operations and an outstanding guest journey.

Key Responsibilities

- Welcoming guests and managing the spa check-in and check-out process in a professional and friendly manner.
- Managing spa reservations, treatment schedules, and therapist agendas using **Book4Time** and **Opera**, ensuring accuracy and optimal scheduling.
- Providing personalized information about spa treatments, wellness services, facilities, and retail products.
- Promoting treatments, memberships, packages, and products to maximize guest satisfaction and revenue opportunities.
- Handling guest payments, billing inquiries, cash balancing, and daily closing procedures.
- Managing guest requests, feedback, and service recovery situations with professionalism and efficiency.
- Coordinating closely with Spa Therapists to ensure smooth treatment room allocation and service flow throughout the day.
- Monitoring daily appointments and proactively managing scheduling adjustments when required.
- Supporting administrative tasks, including reporting, filing, inventory coordination, and operational follow-up.
- Maintaining the reception area and guest facilities to the highest standards of presentation and cleanliness.
- Ensuring all guest information and reservation records are maintained accurately and confidentially.
- Contributing to a positive team environment while consistently delivering Hyatt service standards.

Qualifications

- Previous experience in a spa, wellness center, luxury hotel, or hospitality reception role.
- Experience working with reservation and scheduling systems; knowledge of **Book4Time** and **Opera** is highly preferred.
- Strong guest service skills with a genuine passion for creating memorable experiences.
- Ability to confidently recommend and promote spa treatments, services, and retail products.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong communication and interpersonal skills.
- Professional appearance and demeanor that reflects luxury hospitality standards.
- Ability to resolve guest concerns with empathy and a solution-oriented mindset.
- Fluency in **Spanish and English** is required; additional languages are a strong plus.
- Proficiency with Microsoft Office applications and general administrative tasks.
- Flexibility to adapt to operational needs, including weekends and holidays when required.

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - **Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing** - guide everything we do and shape how we work with our guests and each other.

What You'll Love About Us

- Special Hyatt hotel rates for you, your family, and friends from day one.
- Discounts at hotel restaurants and bars.
- Employee restaurant with nutritious and varied daily menus.
- Free access to a wellbeing and mental health support platform.
- Continuous training, professional development, and real career growth opportunities across Hyatt hotels worldwide.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our team is a vibrant mosaic of cultures, backgrounds, and experiences, and your unique contribution will be valued.

Join the Grand Hyatt Barcelona team and become YOUR best version.

**Primary Location:** ES-Barcelona
**Organization:** Grand Hyatt Barcelona
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** BAR
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Additional Information

**Job Number**
**Job Category** Spa
**Location** Placa de la Rosa dels Vents 1, Final Passeig de Joan de Borbo, Barcelona Barce 8039, Spain
**Position Type** Non-Management
**POSITION SUMMARY**
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.

Recruiter/Agency Submission Note

We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our employees to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

Director, Worldwide Partner Programs Operations & Governance – Nutanix

**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
Nutanix is looking for an operational leader to run the execution engine behind our worldwide Partner Programs and Incentives. This role will ensure that partner programs, incentives, tools, policies, communications, and support processes work reliably for internal teams and partners across the world.
You will lead the operating rhythm for programs such as Elevate and related incentive motions, from planning and readiness through launch, ongoing administration, issue resolution, measurement, and continuous improvement. You will coordinate closely with Sales, Finance, Legal, Compliance, Marketing, Enablement, Revenue Operations, SaaS Engineering, vendors, and the strategic program owners.




The idóneo candidate is comfortable owning the details but does not become trapped in them. You will establish clear processes, assign work to the right owners, monitor service levels, resolve cross-functional blockers, and improve the system so that recurring issues are eliminated rather than repeatedly escalated.
**What you will do**
1. Own worldwide program operations - Run the operating model for Partner Programs and Incentives across resellers, distributors, service providers, alliances, OEMs, and other partner motions. - Maintain a single operational calendar covering planning, approvals, launches, checkpoints, communications, payments, reporting, and close activities. - Translate approved program policy and design into executable procedures, workflows, playbooks, training, FAQs, and support materials. - Establish intake, triage, prioritization, escalation, and resolution processes for program questions and issues. - Ensure that internal teams and partners receive consistent answers and that operational decisions are documented and repeatable. - Manage the backlog of operational improvements and ensure actions are closed on time. 2. Run Elevate and incentive execution - Coordinate end-to-end operational readiness for annual Elevate planning, program launch, tier changes, requirements, benefits, and ongoing updates. - Operationalize approved rebates, incentives, checkpoints, partner requirements, individual incentives, and partner-fund processes. - Coordinate eligibility, enrollment, partner-level, certification, zone, and program data changes across systems. - Manage exception processes, including intake, documentation, approval routing, decision communication, and auditability. - Ensure program changes are reflected accurately in the relevant partner-facing and internal systems. - Coordinate quarterly and annual checkpoints, results publication, remediation actions, and follow-up with owners. - Maintain operational continuity during fiscal-year, quarter-end, tool, policy, and organizational changes. 3. Manage systems, data, and process integrity - Own the operational governance of the systems used to execute partner programs and incentives. - Coordinate updates to Salesforce, Partner Funds Center, enrollment, business-planning, partner‑portal, payment, and related tools. - Maintain data‑quality controls for partner levels, zones, certifications, eligibility, program participation, incentive records, and other program attributes. - Establish change‑control, user‑acceptance testing, release‑readiness, access‑management, and post‑launch validation processes. - Partner with Systems, Revenue Operations, and vendors to investigate defects, raise tickets, track fixes, and communicate resolution. - Ensure that system‑of‑record data is accurate, reconciled, and available for reporting and downstream processes. - Document procedures, ownership, dependencies, controls, and contingency plans for critical workflows. - Maintain the operational communications plan for partner programs and incentives. - Convert policy and process changes into clear instructions for internal teams and partners. 4. Own finance, payment, and funding operations - Further formalize and solidify collaboration between Finance and Partner Programs Operations & Governance. - Finance is accountable for the financial outcome, control environment, accounting treatment, and final financial approval or execution within its remit. - Partner Programs Operations is accountable for program accuracy, completeness of inputs, workflow orchestration, operational reconciliation, action tracking, and stakeholder communication. - Neither team should own the other team's work: Programs should not perform accounting or bypass Finance controls, and Finance should not be expected to manage program eligibility, partner communications, operational trackers, or day‑to‑day exception coordination. - Establish a documented RACI, service levels, approval thresholds, escalation path, and monthly or quarterly reconciliation cadence between the two teams. 5. Coordinate Legal, compliance, and contractual operations - Coordinate operational follow‑up for compliance items, NIRA‑related activity, contract reviews, templates, addenda, terms and conditions, and letters of authorization. - Maintain clear routing and approval processes between Programs, Legal, Finance, and business owners. - Ensure that operational teams use current approved language, templates, policies, and program terms. - Track open legal and compliance actions to closure and communicate dependencies or risks. - Maintain an auditable record of approvals, exceptions, effective dates, and changes. 6. Manage vendors and operational partners - Own the operating relationship with vendors supporting program administration, incentives, payments, portals, data, and related workflows. - Run regular vendor reviews focused on service quality, defects, delivery, roadmap, risk, and continuous improvement. - Track vendor actions, contractual deliverables, system changes, escalations, and transitions to new tools. - Coordinate testing, communications, training, and cutover plans for vendor or platform changes. - Ensure that vendor dependencies do not become single points of failure for the business. 7. Lead and develop the Programs Operations team - Lead a globally distributed team responsible for partner programs, incentives, enrollment, rebates, distributor programs, alliances and OEM support, renewals, and related operations. - Set clear role definitions, ownership boundaries, priorities, goals, and operating expectations. - Run effective one‑on‑one, team meetings, planning sessions, and development conversations. - Build succession depth and ensure critical processes have backups and documented coverage. - Coach team members to resolve issues at the right level and to improve the system rather than repeatedly work around it. - Balance global consistency with regional context and time‑zone coverage. - Recognize strong execution while holding the team accountable for quality, responsiveness, control, and completion. **What we are looking for** - Significant experience in partner‑program operations, incentive operations, sales operations, business operations. - Experience running global programs across multiple regions, routes to market, and partner types. - Demonstrated ownership of operational processes from intake and policy interpretation through systems, execution, reporting, issue resolution, and continuous improvement. - Experience coordinating with Finance, Legal, Marketing, Enablement, Systems, Revenue Operations, vendors, and field teams. - Experience leading a team in a matrixed, global, and fast‑changing environment. - Strong process‑design, project‑management, prioritization, and change‑management skills. - Strong judgment with confidential financial, contractual, partner, and operational information. - Excellent written and verbal communication, including the ability to make complex processes simple and actionable. - Preferred: Experience in enterprise software, cloud infrastructure, SaaS, cybersecurity, data infrastructure, or a related technology market. - Experience with partner tiering, rebates, MDF/BDF, incentives, deal registration, partner enrollment, onboarding, renewals, or services programs. - Experience with Salesforce, incentive‑management platforms, partner portals, business‑planning tools, payment platforms, ERP systems, and reporting tools. - Experience leading a platform implementation, vendor transition, system migration, and operational automation program. - Experience building service catalogs, SLAs, operational scorecards, process controls, and audit‑ready documentation. - **Pay Transparency:** The OTE range for this position at commencement of employment is expected to be between EUR 114,000 and EUR 172,000 per year. - Please note that OTE offered may vary depending on relevant objective factors, including market location, job‑related knowledge, skills, and experience. - We are an Equal Opportunity Employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an affirmative action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our employees to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

Director of Revenue Strategy - Franchise – Hilton Barcelona

**Job Identification:**
**Job Category:** Revenue Management
**Job Schedule:** Full time
**Property Name** Hilton Barcelona

Duties and responsibilities





- Achieving the hotel budgets and monthly forecast goals.
- Monitoring data; to determine the pricing strategy to conduct and report internal price proposals based on results and financial market developments.
- Actively collaborate with cross functional teams (sales) to drive the needs of the business - including tools, data, reporting and processes.
- Determination of the market; monitoring of information/data about competitors, events, market trends and react to them.
- Monitoring of (cancelled / optional) bookings in the system utilization, prices and react to it.
- Conduct research on Revenue Management of key/major competitors/brands and stay up to date with intelligence in the hotel industry & market(s) and use insight to drive revenue performance for the hotels within the portfolio.
- Ensure that all available distribution channels have the right content, availability and prices.
- Providing information into the organization and to general managers; delivering reports, answering questions.
- Ability to deliver presentations in a concise, well-organized manner.
- Daily review and implementation of room accommodation and rate inventory controls in the various systems.
- Responsible for holding constructive and result-oriented revenue and commercial meetings with the hotels. The appropriate booking period is evaluated for proper rate and availability control. Provide a synopsis of results vs. decision from the previous week and lead discussion on future topics such as booking pace, pricing strategies, marketing opportunities and the competitive environment.
- Daily review of various reports. Address concerns and action plans with Managing Directors and other corporate positions.
- Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.
- Analyze past and present trends and make recommendations for future strategies.
- Review all Weekly, Monthly, Rolling Forecasts and Annual Budget with the Cluster Revenue Crew and hotel teams using the various systems.
- Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Lead the revenue strategy for Conference & Events, ensuring pricing, displacement and demand management decisions maximise total hotel profitability.
- Alongside the C&E; Manager, analyse C&E; demand, conversion, lead time and key performance metrics, using insights to guide strategy and prioritization.
- Set and oversee C&E; pricing structures, including DDR and high‑value opportunities.
- Review and challenge the Director of C&E;'s forecasts, pace and assumptions, adjusting strategy as required to meet revenue objectives.
- Ensure full alignment between C&E;, Rooms, F&B; and total revenue strategies.
- Act as the commercial escalation point for high‑value or complex C&E; opportunities.
- Contribute a consistent way of working in the team, aligned by set SOP's and guidelines.
- Be motivated, committed and enthusiastic.
- Be able and willing to assist other team members to provide cover during holidays or other periods as required.
- Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- Promote teamwork and quality service through daily communication and coordination with other team members/director.
- Participate and initiate departmental meetings, team briefings and project work.
- Provide support, coaching and direction to GMs and hotel teams to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotels.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Build long term, commercially beneficial relationships within your customers/clients and guests.
- Ensure accurate and customer focused correspondence with clients and stakeholders.
- Handle all administrative tasks in an efficient and timely manner.
- Keep team-members and director updated in a timely manner.
- Have a sound knowledge of all technical systems and procedures relating to the role.
- Professionally represent the portfolio in community and industry organizations and events.
- Participate as team player with other central team members.
- Additional duties as necessary and assigned.
- Accountability.
- You are structured, accurate, analytic and professional in your work;
- You thrive on a dynamic, high‑paced environment and can keep your head up even during busy periods;
- You own and take responsibility for your own tasks;
- You have a proactive, can‑do attitude and get work done, also outside office hours.
- Qualifications and requirements.
- Must be proficient in writing, speaking and negotiating in English and local language.
- Extensive knowledge of revenue management.
- Knowledge of hotel and competitive market or similar environment.
- Ability to analyse data.
- Ability to prioritise tasks & to manage workload using own initiative.
- Excellent computer skills.
- Strong communication(both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line.
- Previous experience in hotel, travel & tourism, service sector preferred.
- Team player - with a sense of humor even in the face of adversity!
- Bachelors or Master's degree in a relevant field or equivalent combination of education and work related experience.
- Ideally you will have a with 5+ years progressive work‑related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment.
- Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies.

We are an Equal Opportunity Employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an affirmative action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our employees to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

**Job Identification**
**Job Category** Sales and Marketing
**Property Name** Hilton Barcelona

Job Knowledge, Skills & Abilities

- Proven senior experience in hotel Groups, Conference & Events, event sales or a closely related commercial role in a high-volume or complex hotel environment.
- Demonstrated ownership of forecasting, pricing and performance analysis, with the ability to interrogate data and explain the commercial meaning clearly.
- Strong understanding of group and event profitability, displacement and demand management decisions maximise total hotel profitability
- Proven experience leading, coaching and developing a team, including performance management, recruitment, onboarding and succession planning.
- Credible client-facing presence with strong negotiation, presentation, written communication and relationship-management skills.
- Ability to influence across Commercial, Revenue and Operations, challenge constructively and make timely decisions under pressure.
- High level of system discipline and confidence using Delphi, OnQ, Microsoft Office
- Spanish mandatory. Professional fluency in English. Additional languages relevant to the hotel's client base are advantageous.
- Degree or professional qualification in Hospitality, Business, Revenue Management, Events or a related discipline is preferred, or equivalent relevant experience.

QUALIFICATION STANDARDS EDUCATION

- Bachelor's Degree in Hospitality Management, Tourism, Business Administration or related field preferred.
- Professional qualifications in Event Management or Hospitality are desirable.

OTHER RESPONSIBILITIES

Become fully integrated into Hilton Barcelona's culture and values by actively supporting all company initiatives. Promote the Hilton culture through leadership, collaboration, service excellence and continuous improvement.

Hub right at end of job posting

We are an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our employees to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

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📌 Directora De Clínica De Belleza | Lidera Experiencia (Barcelona)
🏢 TULASER CLINIC
📍 Barcelona