Our ambition is to be the earth's most customer-centric business and set the industry standard for customer innovation and experience. The RPEM is the PEx business partner for Operational General Managers and/or Senior Regional Managers and will manage a team of Station ACES Managers (SAMs) and Field Quality Associates (FQAs) across the region of operations. You will use your leadership experience to manage multiple layers of leaders on a wide variety of projects and priorities in a fast-paced environment. You will regularly interface with senior leaders across the network in various cross-functional teams to agree, prioritize, plan and coordinate the PEx roadmap, making trade-offs between opportunity and resources. You will be responsible for the country/region/area goals, accountable for long-term planning and strategic initiatives execution, and work in ambiguity in areas where the strategy is yet to be defined, creating long-term mechanisms to inspect results. Crucial for the role is to understand how to identify opportunities and make a true business impact, interacting and influencing other teams to ensure coordination of efforts and able to obtain buy-in as needed.
As a RPEM, you’ll be at the forefront of making AMZL better - which means improving safety, productivity, quality, and experience.



You will solve large scale, business critical problems through strategic projects/programs, conduct problem solving and ideation to define solutions that raise our bar, and ensure execution of projects to meet targets and timelines. You will drive operational excellence through reinforcing standard work / Lean processes, sponsoring continuous improvement/Kaizen projects (bottom up) and driving change management/audit initiatives (top down).
Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
Experience working in a supply chain, transportation, project management or management consulting role
Experience managing projects
Experience using Excel and data analysis
Speak, write, and read fluently in English
Master's degree, or MBA in management, business administration, economics, engineering, marketing
Experience in program, project, product management, or leading a product implementation process
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📌 Regional Process Excellence Manager (Madrid)
🏢 Amazon
📍 Madrid