Customer Experience European Markets (España)

Customer Experience European Markets (España)

12 oct
|
Eurofragance SLU
|
España

12 oct

Eurofragance SLU

España

Ever dreamed of working where fragrances tell stories?
At Eurofragance, we don't just create fragrances — we create experiences.
With passion, excellence and bold entrepreneurial spirit, we're growing fast and want you to grow with us.
Join a integral team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India... and more
Here, your work truly matters — and so do you.
What's your mission?
Provide exceptional service and support to the internal Sales Community and to our valued clients by providing timely and accurate assistance, resolving inquiries and building strong relationships to ensure customer satisfaction and enhance the overall experience.
Here's what you'll be rocking every day
Commercial Back-office role:
ORDER TO CASH PROCESS
ERP: SAP/Procis
Using SAP for below tasks:
Creatingcustomer Proforma Invoice and Order
Launching technical documentation
Following up order updates, informing customer& Sales team
Maintain and create customer data base
Customer payments follow up
Quotations upload.
Pricing increase campaign
Commercial agents,



commission report and tracking
Coordinate urgent orders with logistics and planning departments
Follow-up customer projects, request customer samples and quotations
Fragrance codes release request
Support Key Account Managers
Support the Key account manager in their day to day requests
Quotation new fragrances with our pricing calculator
Lease with the Regulatory department to request documents per customer requirements.
Manage and follow customer requests.
Register and follow up of customer non-conformities
Wins follow-up drive registration
Olfactive pyramids generation
Use library tool to select fragrances
Marketing materials and promo-kits preparation.
Customer Service or support role is preferred.
Expert in customer interaction and engagement
Eager to collaborate in cross functional projects related to systems optimization.
Strong knowledge of Microsoft Office 365, including MS Outlook and other a

📌 Customer Experience European Markets (España)
🏢 Eurofragance SLU
📍 España

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