Online marketplaces have never been this awesome.
Join Our Growing After-Sales Team
METRO Markets is growing its After-Sales Team and is now hiring in
Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including
Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.
Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.
Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.
Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.
hybrid setup
: part remote, part on-site (warehouse or local office depending on location),



with hands-on access to the equipment you support.
English
German, or Dutch
(Readiness for a call-center style environment—but with the extra perk of hands-on access to professional kitchen gear.
A dynamic, scale-up atmosphere backed by the general METRO / Makro Group.
Structured onboarding & continuous training (Freshdesk, Genesys, product know-how, error-code matrix).
Hybrid working
An engaged, multilingual team that values collaboration, humor and ownership.
We create the future of B2B commerce by giving business relationships a platform.
Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.

📌 Dutch Sales Agent (España)
🏢 METRO Markets
📍 España