Job Title: Customer Service Representative (Spanish-speaking) – Onsite - NW02 Job DescriptionExperience the power of a game-changing career Are you looking for what's next?
We're a general technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (Onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
At Concentrix, there's real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within




That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleTake incoming customer contacts (via telephone, email, chat other automated alerts) and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersEscalate potential service issues initially with MentorTo follow all the processes and procedures of the projectEnsure contractual SLA is maintainedYour qualificationsHave a proficient or bilingual level of Spanish, and advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers' needCan take ownership of, and progress calls to resolution or to escalated call to resolutionWhat's in it for youFull-time 39 hours/week permanent contract: rotative b

📌 Customer Service Representative (España)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 España