Experience the power of a game-changing careerReady to ditch the ordinary and embrace the extraordinary?
We're a general technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.As a Customer Service Representative on our team, you will:Take incoming customer contacts (via telephone, email, chat other automated alerts)



and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertiseEscalate potential service issuesGuide customers through the claims processMonitor and report on customer service performanceKeep up to date with all the latest products, processes and policy changesWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Concentrix is a great match if you:Are proficient or bilingual in Dutch plus an advanced level EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers' needCan take ownership of, and progress calls to resolution or to elevate call to resolutionIt will be a plus if you have:Windows/MS Office/ internet configurationDon't meet every requirement?
What's in it for you39 hours/week permanent contract: Monday to Friday: from 08:30 to 17:30Salary 23,900 euros gross/year + a bonus of up to 1,200 euros gross/yearCentral office location in either BarcelonaFull paid training on the company and the project you'll be working o

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