Area Maintenance Manager - Amazon Maintenance Operation Center, AMOC Area Maintenance Manager
Amazon Operations sits at the heart of the Amazon customer experience. Amazon is seeking an experienced Base Build Maintenance (BBM) Manager to lead our maintenance operations team within AMOC (Amazon Maintenance Operation Center). This pivotal role will orchestrate maintenance activities across our worldwide portfolio of buildings and cold rooms from our central operations center, focusing on monitoring and predicting performance issues while planning maintenance activities and reacting to customer issues. The successful candidate will drive the BBM business strategy, lead a team of specialists, and drive continuous improvement in our processes.
Support the development and own the BBM and Refrigeration business strategies, setting a vision, roles and responsibilities, and clear goals for the team.
Recruit, build, inspire, and motivate a team of escalation specialists, Refrigeration Specialist's, schedulers, and junior managers operating across multiple time zones.
ups, shift handovers,



and weekly business reviews to ensure seamless operational coverage, drive team alignment, and maintain high?energy performance across all time zones
Establish and oversee ticket management processes, including SLA compliance monitoring, queue management, and escalation protocols
Design and optimize end?to?end digital maintenance systems for remote monitoring of building infrastructure and cold rooms, including standardized workflows, documentation procedures, compliance tracking, and performance metrics
Develop and track KPIs specific to remote maintenance operations effectiveness
Experience with computers, including MS Excel, Word and Office
Work a adaptable schedule including weekends, nights, and holidays
Bachelor's degree or above in Engineering (any domain), Operations, Business Administration, or a related field
Experience in facilities management
Knowledge of generic mechanical room i

📌 Area Maintenance Manager (España)
🏢 Amazon
📍 España