Reporting to the COO, the Head of Operations owns the Group PMO, leads the delivery of the company's strategic initiatives, and drives an AI-first operational excellence agenda that measurably improves productivity, efficiency and cost performance across the group, so that Mondia can scale without a proportional increase in cost or headcount.Business & delivery operations – own the group's operating rhythm and ensure that commitments made to clients, partners and the Executive Team are delivered on time, to quality and within budget.Portfolio & strategic initiatives – run the Group PMO and lead the company's highest-priority cross-functional initiatives, from business case through to benefits realisation.Operational excellence – define, measure and continuously improve productivity, efficiency and cost, using data, process redesign and automation.AI-first operations – make AI the default starting point for how work gets done, embedding it across processes, delivery and decision-making so the business becomes more scalable,



efficient and effective.The Head of Operations acts as a trusted adviser to the COO, CEO and Executive Team, providing a single, fact-based view of business and delivery performance and recommending where to invest, stop or redirect effort.KEY RESPONSIBILITIESBusiness & Delivery OperationsOwn the group operating rhythm – monthly business reviews, quarterly business reviews (QBRs) and the annual planning cycle – ensuring decisions and actions are tracked through to closureOversee delivery performance across business units, including client and partner launches, so that commitments are met to agreed scope, time, quality and costEstablish delivery governance, service standards and escalation paths, and intervene early where delivery is at riskManage cross-functional dependencies between Commercial, Product, Technology, Content and Finance so the organisation operates as one delivery systemLead group-wide capacity and resource planning, aligning headc

📌 Pmo chief (España)
🏢 Mondia Group
📍 España