Customer Care Specialist (German) - Relocation in Croatia
Job Openings Customer Care Specialist (German) - Relocation in Croatia
About the job Customer Care Specialist (German) - Relocation in Croatia
Grow-Talent.com is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company.
Position: Customer Care Specialist with German
Location: Remote/work from home in Croatia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
Navigate internal and external documentation and resources to provide world-class service
Identify and elevate priority or unresolved issues to appropriate internal teams




Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS:
System knowledge: Very good user knowledge of common PC applications
Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
Good ability to express

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